• What type of document is required for account validation?

    1. A color copy of valid passport or other official identification document issued by authorities (e.g. driver's license, identity card, etc). The identification document must contain the client's full name, an issue or expiry date, the client's place and date of birth or tax identification number and the client's signature.
    2. Residency certificate or tenancy contract, a recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection, bank account statement) dated within the last 6 months and confirming your registered address.

  • Why do I need to submit my documents for account validation?

    As a regulated company, we operate in accordance with a number of compliance-related issues and procedures imposed by our regulatory authorities. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 6 months) utility bill or bank account statement that confirms the address the client has registered with.

  • What is the minimum and maximum fund I can deposit into my account?

    Minimum deposit into a new account is 500 USD while maximum deposit is 30,000 USD

  • What is the safety of my funds with BitMAM?

    BitMAM maintains isolated client accounts to ensure that client funds are fully segregated from BitMAM's own funds at all times. Client accounts have the required coding to ensure that they are used for clients’ funding purposes. All client funds deposited at BitMAM are completely separated following our strict policies and procedures, with activities monitored and reviewed by our external and internal auditors. As a client, you can be assured that your funds are safe.

  • How much money can I make trading?

    The amount of money you can make depends on how much you are willing to risk and what products you decide to trade. A key to a winning trading strategy is to minimise your risk through our guaranteed stop loss feature. However, forex trading is risky and there are no guarantees.

  • What trading account types do you offer?

    We offer the following trading account types:

    1. Starter Account: Minimum Deposit of $500.00
    2. Basic Account: Minimum Deposit of $3000.00
    3. Classic Account: Minimum Deposit of $10000.00
    4. VIP Account: Minimum Deposit of $25000.00

  • What is the withdrawal priority procedure?

    In order to protect all parties against fraud and minimise the possibility of money laundering and/or terrorist financing, BitMAM will only process withdrawal/refunds back to the source of the original deposit according to the Withdrawal Priority Procedure below:

    • Credit/debit card withdrawals:
      Withdrawal requests submitted, regardless of the withdrawal method chosen, will be processed via this channel up to the total amount deposited by this method.
    • E-wallet withdrawals:
      E-wallet refunds/withdrawals will be processed once all Credit/Debit card deposits have been completely refunded.
    • Other Methods:
      All other methods such as bank wire withdrawals shall be used once deposits made with the above two methods have been completely exhausted.
    All withdrawal requests will be completed within 24 working hours; however all withdrawal requests submitted will be instantly reflected in the clients’ trading account as pending withdrawals. In case a client selects an incorrect withdrawal method, the clients’ request will be processed according to the Withdrawal Priority Procedure described above. All client withdrawal requests shall be processed in the currency in which the deposit was originally made. Should the deposit currency differ from the transfer currency, the transfer amount will be converted by BitMAM into the transfer currency at the prevailing exchange rate.

  • Can I withdraw my money whenever I want?

    In order to withdraw funds, your trading account must be validated. This means that first you need to upload your documents in our Members Area: Proof of Identity (ID, passport, driving license) and Proof of Residency (utility bill, telephone/Internet/TV bill or bank statement), which include your address and your name and can’t be older than 6 months. Once you receive confirmation from our Validation Department that your account has been validated, you can request the funds withdrawal by logging in to the Members Area, selecting the Withdrawal tab and sending us a withdrawal request. It is only possible to send your withdrawal back to the original source of deposit. All withdrawals are processed by our Back Office within 24 hours on business days.

  • How long does it take to receive my money after I make a withdrawal request?

    Your withdrawal request is processed by our back office within 24 hours. Via any e-wallet methods you will receive your money on the same day, and via bank wire or credit/debit card it usually takes 2 - 5 business days.

  • Can I update my personal information?

    If you wish to update your email address, please send an email to support@bit-mam.com from your registered email address. If you wish to update your residential address, please send an email to support@bit-mam.com from your registered email address and upload the POR (not older than 6 months) confirming that address in the Members Area.